In the lobby of Shangri-La Futian Shenzhen, the FeN service robot has become a distinctive attraction. Passing guests are often drawn to its unique design, pausing to watch it in action. Technology-curious visitors frequently ask FeN to prepare a meticulously crafted pour-over coffee before continuing with their busy schedules, enjoying a moment of relaxation while experiencing the wonder of technology. Beyond daily lobby service, the FeN robot regularly "attends" premium events in the hotel's banquet halls, such as the 11th HSBC China Forum and Walmart Global E-commerce Peak Season Summit. It provides professional beverage service for these international business gatherings, adding a technological touch to these events while showcasing the hotel's innovative service upgrades.